Frequently Asked Questions

Q: Do I have to sign a contract?
A: No. We want to earn your business every step of the way. "No contracts" is just another way that we help you stay in control.

Q: Are there any cancellation or termination fees?
A: No. We only require a 30-day notice to terminate services.

Q: Are there any hidden fees or hidden transaction charges?
A: No. One of our core values is transparency. All fees are stated up front and are easy to understand.

Q: Will it cost me anything to switch to R12 Financial?
A: No. If you do not currently have a contract with your services provider, there is no fee. If you are in a contract with your current service provider and they charge a fee for terminating the contract, R12 Financial will pay the fee for you.

Q: Can I keep my current credit card machine and POS system?
A: Yes. We can upgrade the processing engine while still using your current equipment. The transition is seamless with no interruption to your day-to-day business.

Q: What makes R12 Financial different/better than other credit card processing companies?
A: Without pressure from outside interests, we provide unbiased and objective advice. We have a deep and broad range of services, and we provide comprehensive and integrated solutions. We're uniquely positioned with strategic partnerships which allow us to give you a variety of options not available to most providers.

Q: How do I know I can count on R12 Financial be there for me after I switch?
A: For many companies, the only job of the sales representative is to get you signed up, not to provide you service afterwards. Our success is based directly on your continued satisfaction with our services, so we're there for you as long as you're using our services.

Q: How long does it take to get set up?
A: It can take from 1 to 10 business days.

Q: How can I get started?
A: Send us a quick email and we will contact you within 24 hours. We'll conduct a free analysis and evaluate where the opportunities are to save you money.